A building construction company that has as many different approaches to field management of the construction…as the number of superintendents running each jobsite…due to company owners and managers relinquishing and abrogating their rightful place of leadership…opens up an environment that produces a variety of problems and mistakes that can plague the entire company…even with three to seven competent superintendents out of ten in the example above.
The same general business customer service formula of spending 80% of the time on 20% of the customers translates into a constant “putting out fires” on the 20% (or much less) of what is not going well on some projects. So much time can be spent fixing problems on the “problem projects” that there is not enough time leftover to spend on the very few issues and problems on the well-running projects…bringing down the entire company.
The solution to this very common reality in housing construction is for the company to have a uniformly comprehensive construction program that creates the context and the environment for all ten projects in the example above…to be running smoothly at closely the same high-quality level…even with grade-C and grade-D field superintendents.
If every field superintendent is operating at grade-B or above because the system that is in place within the company does not allow for and open itself up to the admittance of numerous design and construction mistakes…already identified as constructability analysis items debugged out of the plans…and included as pre-construction tasks and construction quality-control checklist items scheduled to occur at the correct times throughout the project…the building construction company increasingly begins to control its own destiny…in an ever improving and self-correcting process.