Debriefing meetings with field personnel…after the completion of each project…can be one of the best sources of debugging information. Field people are in the best position on a daily basis to observe and record…and then pass along…their hard-earned knowledge of what problems and mistakes to avoid on future projects.
For the builder to be in a positive position to receive this information from the field…assembly-line type bugs must be recognized for what they are…unforeseeable problems and not the result of human error.
A debriefing meeting at the close-out of every project should have some financial bonus or salary raise attached to the information given from the field to the builder…and not an occasion to point fingers and place blame.
Otherwise the field superintendents and project managers will simply keep this information to themselves…improving their own expertise. This does help the builder…but the goal here is to download the information from the field and then integrate it into the next upcoming projects in order to proactively prevent design and construction mistakes while the projects are still on paper.
The idea for the builder is to transfer valuable information from the field into the overall company at-large…so the company possesses this information as well as their best and brightest field supervisors.