Warranty complaint letters are a source of quality-control and debugging information noticed or occurring after the homebuyers move into their homes.

These letters are a means for evaluating the quality of the materials and products used, the construction methods, the warranty repair service of subcontractors in terms of response time and effectiveness, and the functional utility of architectural designs.

Warranty complaint letters also tell the builder how accurate in the homebuyer walkthrough in identifying issues that need to be resolved at or before homebuyer move-in.  If the walkthrough sheet lists only 4 minor items to repair at walkthrough…yet 60 days later the builder receives a customer service complaint letter or form listing 30 items that would or should have been obvious during the walkthrough…and this is not an isolated occurrence but is the repetitive experience…this then tells the builder that something is wrong at the delivery phase of the new units.