The builder should consider several issues when choosing a homeowners association management company.

The first issue to consider is the size of the management company and the extent of the individual property manager’s support staff.  Some companies have their property managers handle five or six large accounts…including property management, accounts payable, accounts receivable, insurance, and customer service.

With this workload, important areas such as customer service or invoice processing can suffer.

The builder should ask whether the management company has individual departments for accounts payable, accounts receivable, insurance, etc.  Separate departments provide people…as support staff…who specialize in each area of the HOA management, which allows the property manager to concentrate on property management and customer service.